I am extremely happy with the control and effort by Corinne. All issues have been addressed professionally and with expediency.
Property Management
At Mansour Property, relationships mean everything to us. We're here to support and reassure you; helping you every step of the way.
We focus purely on property management. And we love what we do.
We love working strategically with investors to maximise their investment, and we love helping tenants find and enjoy their perfect home. For us, property management means we get to build long-term, trusted relationships, and gives us the opportunity to offer exceptional service to all our clients, time and time again.
It's not just about collecting rent.
From sourcing and matching your perfect tenant to your property, to helping you maximise your income potential and build wealth, we expertly guide you through your investment journey.
We're quick, responsive and flexible.
We don't believe you should have to leave several messages before you receive a call back; with Mansour, you'll be able to speak to your property manager when you need to. And we know you're busy, so we'll work in with your schedule.
We take the initiative.
If something needs to be done, we'll get it done quickly. No fuss. If we see something that can improve your returns, we'll act on it. And you'll work one-on-one with our director to find the perfect answer, every time.
We believe that happy tenants make happy landlords.
We build trusted, respectful relationships with everyone we meet; by treating people well and with understanding, we all get better outcomes.
You'll experience the same professional, high-quality service – every time.
We've hand-picked an extended team of skilled tradespeople, photographers and financial experts, and they work to the exact same highly responsive, quality standards as we do. When everyone works in harmony, everyone wins.
Transparency with technology
It's your property – you need to know what's going on. In real time, you can log in and view your tenant payments, incomings and outgoings and any maintenance updates. As a tenant, you can also check the status of your requests, and your next balance due. It's that easy.
We're the drivers of change.
We live by our reputation. Because there's no excuse for the unreturned phone calls, miscommunication and conveyor-belt of staff that the property management industry has become synonymous with. We know there is a better way – and we're leading by example. We do what we say we're going to do, and we make people feel great while we're doing it.
Peace of mind. Isn't that what everyone wants?
It's really that simple. We provide the kind of service that lets you sit back and relax, knowing that, as an investor, your asset is being looked after; or as a tenant, you can enjoy your home.
Building wealth for you. One property at a time.
Whether you have one investment property, or a portfolio, we'll work one-on-one with you to maximise your investment potential and financial outcome. Each property will receive individual focus, benefit from streamlined systems and years of unparalleled experience.
Frequently Asked Questions
We are people-centric question answer-ers and can-do problem
solvers
Here you will find the answers to some of our most commonly asked questions, and
while we hope they assist, we also know you may have unique questions of your own.
If there are things on your mind in addition to the below, we are here for you. Simply
get in touch and we will do the rest.
what is my investment property worth?
Give Corinne a call to obtain a current market value on your investment property on 041 282 365
Is it difficult to switch to Mansour Property?
Good news! You don't have to wait for the lease to expire or the tenant to vacate. Give Corinne a call to step you through a very easy and seamless process to transfer your property on 0414 282 365.
do i have online access to my investment property information?
Both our landlords and tenants have access to our client portal which includes the current financial status of your property, photos of inspections and tenancy details.
Is the owner of the business involved in the day to day management of my
property?
Yes, Corinne is an integral part of Mansour, and she is available at any time for you. When choosing Mansour, you deal directly with the owner of the business and you always know who is looking after your property and who to contact if you have any questions or need any assistance with anything.
How flexible is Mansour when it comes to showing prospective tenants my
property?
We know that during business hours, many people are doing one thing - going about their business. For this reason, we are flexible in our approach and understand that flexible appointment times are the key to getting the best tenants.
We show properties before work, after work and on the weekends (as well as during business hours if this is the person's preference). We work with the prospective tenant to find what works for them.
How do you make sure you match my property with the right tenant?
Part of our boutique experience is in the way we undertake our processes and procedures, which includes thorough checking of tenant applications. As part of our
thorough reference checking, we call current agents to see how the tenancy has been, we ask about payment history, and get a copy of this in writing to double-check all is in line. We investigate how the property inspections have been and ensure that tenants have taken the utmost care of the property they are in.
Further to this, we also speak to their employer (or accountant if self-employed) and receive copies of payslips, bank statements and their ID.
Lastly, we do our due diligence and also check they are not listed on any tenancy databases.
What happens if my property requires maintenance?
It goes without saying that every home (rented or owner-occupied) has maintenance items that are sure to pop up from time to time. Once we are notified of something that requires attention (either by the tenant directly or when we are doing our routine inspections), we will advise you and seek your instructions.
We don't come without solutions though, and we will propose our recommendations, and also have a reliable network of trades and suppliers we can leverage for you.
routine inspections, how often do these occur?
Through our experience, professional understanding and personal approach, Mansour Property have created a structured foundation that is agile in its approach to inspections.
Our first inspection is 3 months from the start of the tenancy, and after this, we will complete inspections every 6 months (if there was no reason at the 3-month mark to have these completed more regularly). If we believe that the property or tenant could benefit from more regular routine inspections, we will organise this unique to that property.
What our clients say
I would have no hesitation recommending Corinne. Corinne has always acted on our best behalf in a very timely and professional manner.
Corinne has been fantastic and taken care of looking after all the necessary responsibilities of my apartment and ensuring it's being kept in great condition. I would definitely recommend Corinne and Mansour Property as a property manager. Thanks Corinne.
Get in touch with us
Whether you're interested in leasing one of our properties or you would like us to manage your investment.
Contact us on 0414 282 365 or corinne@mansourproperty.com.au